Stellantis will compensate for repairs of PureTech engines with timing belt issues since 2022
In an effort to address the numerous consumer complaints, Stellantis has decided to reimburse the repair costs resulting from an issue with the timing belt affecting certain PureTech engines. This inconvenience, which particularly impacts the 1.0 and 1.2-liter three-cylinder engines manufactured between 2014 and 2022, has even led to engine failure in some instances. The company has ensured that it will cover the expenses of repairs carried out between January 2022 and March 2024, offering owners the possibility of receiving financial compensation for the damages incurred.
Stellantis has implemented a reimbursement policy for PureTech engines due to timing belt issues detected since 2022. Owners of affected vehicles will be able to recover repair costs, provided they meet certain established requirements. This measure is part of the automotive group’s commitment to ensure customer trust and maintain the quality of its vehicles.
The company Stellantis has announced that it will reimburse the repair expenses of PureTech engines affected by premature timing belt wear, a defect that has generated countless complaints from owners. This problem has been identified in the PureTech 1.0 and 1.2 three-cylinder engines, produced between April 2014 and June 2022, which has caused, in certain cases, complete engine failure.
Reimbursements Starting in January
Starting in January, Stellantis will begin processing reimbursement requests in France and Spain, expanding to other European countries later on. Approved reimbursements will be processed immediately, seeking to provide a quick and efficient solution to those affected by the timing belt issue.
Details of the Claim Platform
The Stellantis online portal, accessible through stellantis-support.com, allows for quick and efficient handling of the reimbursement process. The system automatically reviews the submitted documentation and confirms whether the applicant meets the necessary requirements. Once approved, the owner is informed of the amount to be received, and upon accepting the compensation, they commit not to file any further legal claims regarding the same issue.
Conclusions on Stellantis’ Compensation Plan
Stellantis’ decision to cover the repairs of PureTech engines affected by timing belt issues is a significant move that highlights its commitment to customer satisfaction and resolving technical failures. The problem, which affects the 1.0 and 1.2 three-cylinder engines manufactured between 2014 and 2022, caused a variety of complaints, as premature timing belt wear could lead to significant engine damage, including instances of abnormal oil consumption.
This compensation program, which covers repairs carried out between January 1, 2022, and March 18, 2024, reflects a deliberate effort to restore consumer trust in the brand. With the extension of the warranty for these engines to 10 years or 175,000 kilometers, Stellantis has taken a step towards transparency and corporate responsibility, providing peace of mind to many owners who were forced to face costly repairs due to a design or manufacturing defect.
The implementation of improved parts in engines produced after June 2022 also indicates a commitment to enhancing product quality and preventing these issues from recurring in the future. This proactive move to update the specifications with a distribution chain instead of the original problematic belt represents a lasting solution to these matters.
In summary, Stellantis’ strategy not only addresses past failures but also looks forward with a clear intention to strengthen customer loyalty. The compensation plan is a clear message that the company is willing to learn from its mistakes and is committed to providing effective solutions. Through its reimbursement program and improved warranties, Stellantis aims not only to compensate those affected but also to ensure a solid foundation of satisfied and loyal customers in the long term.
