Stellantis launches a support platform for users affected by the Puretech engines and AdBlue tanks: essential guidelines to follow

In response to the failures affecting the Puretech engines and the AdBlue tanks, Stellantis has proactively decided to cover the repair costs for the impacted vehicles. To facilitate the application process, the company has developed a specific online platform where users can submit all necessary documentation easily and securely. This initiative represents a significant step towards resolving a problem that has concerned many vehicle owners, ensuring that they receive the necessary support to manage these technical complications.

The Stellantis Group, in response to the reported issues with the Puretech engines and the AdBlue tanks, has implemented a dedicated platform to assist affected customers. This system offers a long-term solution by managing reimbursement and repair requests, prioritizing the markets of France and Spain. This article provides a detailed guide on how to use the platform, who is eligible for compensations, and the steps to follow to maximize the benefits of the program.

Launch of a New Support Platform

Facing situations of failures in their Puretech engines and problems in the AdBlue tanks, the Stellantis Group has decided to retroactively cover the repair costs. To facilitate this process, a new platform has been launched where users can manage their repair requests. Accessible from the official websites of the brands, this tool allows consumers to upload the necessary documentation for their cases to be evaluated appropriately.

Registration Process and Documentation

To begin the process, users must access the platform through a specific link. On the homepage, a virtual assistant will ask the user for their country of origin and provide instructions on how to create a new account. Once registered, they will receive an email with a password that they can modify later. The required information includes basic personal data and documents such as the invoice for the affected vehicle and the latest maintenance receipts.

Gradual Expansion in Europe

According to Stellantis, the implementation of this platform will be carried out gradually, with an initial focus on France and Spain. Starting from the end of February 2025, requests from users in other European countries will begin to be progressively evaluated. This move reflects the group’s effort to address user claims on a large scale.

Puretech Petrol Engines

Stellantis has indicated that it will cover the repair costs for Puretech engines of 1.0 and 1.2 liters manufactured between April 2014 and June 2022. This warranty covers interventions carried out between January 1, 2022, and March 18, 2024, as long as the recommended maintenance conditions are followed. Furthermore, starting in March of that year, a guarantee has been extended to 10 years or 175,000 kilometers, including a “Check+” label to certify the reliability of used vehicles.

To be eligible for reimbursement, repairs related to excessive oil consumption or degradation of the timing belt must comply with the manufacturer’s maintenance plan and be carried out by a qualified automotive professional in an official brand service.

Euro 6 Diesel Engines with SCR Technology

For Euro 6 diesel engines, Stellantis has extended special coverage across 29 European countries. Applicable to vehicles manufactured between January 2014 and August 2020, the coverage varies based on age and mileage, reaching a maximum of 210,000 kilometers. For models under five years old and up to 150,000 kilometers, the group covers 100% of the parts costs.

If the vehicle is between 5 and 8 years old, the coverage may vary between 30% and 90%, depending on mileage, in addition to covering labor costs with a fee of 30 euros per case.

Retroactive Rewards for Repairs Carried Out

Users who have carried out repairs at authorized dealerships since 2021 are entitled to additional compensations, even if they have already received coverage under less comprehensive initiatives. These compensations can be requested through the official online platform, ensuring that all customers receive the necessary support.

For more information on the impact of these changes on the sustainability of the industry, you can visit this article. Weighing all options, Stellantis shows responsibility in the face of criticism, as detailed here.

Conclusion: Comprehensive Support from Stellantis to Its Customers

The recent initiative by Stellantis to establish a support platform aimed at consumers affected by failures in the Puretech engines and the AdBlue tanks represents a significant step in the automotive group’s commitment to its customers.

This move not only reinforces the transparency and responsibility of the company towards its users but also provides an opportunity for vehicle owners to access effective and quick solutions in case of technical problems. By covering the repair costs retroactively, Stellantis increases its customers’ trust, ensuring their loyalty and long-term satisfaction.

The implementation of the digital platform is fundamental in this process, as it facilitates a continuous flow of communication between Stellantis and the users. Through an accessible and clear interface, those affected can upload and submit the necessary documentation, streamlining the evaluation and repair process. Additionally, the step-by-step guide provided by the virtual assistant helps users understand and navigate the system without complications.

Equally important is the expansion of guarantees and coverage for both petrol and diesel engines, including specific maintenance and diagnostic conditions approved by professionals. This ensures that the vehicles remain in optimal condition, promoting greater safety and efficiency in daily use.

In summary, Stellantis’ strategy not only focuses on correcting past defects but also on strengthening the foundations for a sustainable and reliable future with its customers. The company’s proactive approach sets a standard of excellence in crisis management within the automotive industry, reiterating its commitment to quality, innovation, and consumer well-being.