Stellantis is committed to covering the repair costs of diesel engines affected by AdBlue issues
In a remarkable initiative to strengthen customer trust, Stellantis has decided to cover the repair costs for diesel engines affected by problems related to the use of AdBlue. This commitment covers a wide range of vehicles equipped with Euro 6 diesel engines that employ SCR technology and extends to 29 European countries. This move reflects a significant effort by the company to address consumer concerns and enhance their satisfaction, thereby ensuring that drivers continue to trust the brands under the Stellantis umbrella.
Stellantis has made a relevant decision for its customers by announcing that it will cover the repair costs of diesel engines affected by problems with the urea additive, known as AdBlue. This strategy includes compensation for affected engines across Europe, aiming to restore customer trust while aligning with environmental regulations.
A large-scale expansion
The Stellantis group has extended its special coverage to 29 European countries for vehicles equipped with Euro 6 diesel engines, which incorporate Selective Catalytic Reduction (SCR) technology. This technology includes AdBlue tanks designed to minimize pollutant emissions. The decision to expand was made in conjunction with the European Commission and follows the principles of a previously conducted pilot project in Italy.
Benefits beyond standard warranties
This commitment from Stellantis represents a voluntary contribution from the automotive group, offering benefits that go beyond standard warranty requirements. The coverage is valid for certain diesel engine vehicles manufactured between January 2014 and August 2020. The extension of this coverage depends on factors such as the vehicle’s age and mileage, with a maximum of up to 210,000 kilometers.
Full coverage for recent vehicles
For vehicles produced less than five years ago and with less than 150,000 kilometers, Stellantis compensates 100% of the costs for the necessary repair parts. For vehicles between five and eight years old, the company will cover between 30% and 90% of these costs, depending on the respective mileage. In addition, Stellantis will provide 30 euros to cover labor costs per case, with these conditions valid until August 2028.
Simplified claims process
To ensure that all customers can adequately benefit from this warranty, Stellantis has implemented an online claims process. Customers who have already repaired their vehicles since 2021 at authorized dealerships or workshops, and have received previous special coverages, will be able to request additional compensation. This compensation is accessible through their online compensation platform.
Commitment to the user and sustainability
This announcement highlights Stellantis’s commitment to its customers and to environmental sustainability. The AdBlue additive is crucial for reducing diesel engine emissions. However, its system is not without technical problems, which led Stellantis to adopt this proactive measure. This effort aligns with the company’s other “green” initiatives, a trend recognized in the automotive industry. For more information about the environmental impact of alternative fuels, you can visit this link.
Furthermore, as Stellantis navigates its transformation towards more energy-efficient solutions, it faces criticisms and challenges from the vehicle community. It is crucial for the group to continue addressing these challenges to remain at the forefront of the ecological transition. For more information on how Stellantis is addressing criticisms regarding its electric vehicles, visit here.
Stellantis’s Commitment to Sustainability and Its Customers
Stellantis’s commitment to assume the repair costs of diesel engines affected by problems with the AdBlue additive marks a significant step in the automotive industry towards corporate responsibility and sustainability. This effort not only aims to repair the engines of vehicles equipped with SCR (Selective Catalytic Reduction) technology but also to restore the trust of consumers who have faced inconveniences with their cars. The measure benefits owners of Euro 6 diesel vehicles manufactured between 2014 and 2020, providing coverage based on age and mileage.
On one hand, Stellantis has expanded its coverage to 29 European countries, reflecting its commitment to addressing various local demands and optimizing its response to the issues presented. The scheme, developed in partnership with the European Commission, highlights an innovative and flexible approach, similar to a previous pilot initiative applied in Italy. This adjustment to the repair coverage policy offers customers benefits that exceed standard warranties. In this regard, the company has emphasized that it is willing to cover up to 100% of the costs, depending on the age of the vehicle and the recorded mileage.
Likewise, Stellantis has established an online platform to facilitate claims, seeking to simplify the compensation process for affected consumers. This decision also includes retroactive reimbursement for those who have repaired their vehicles under previous less comprehensive coverages since 2021. The extension of these conditions until August 2028 ensures that customers have ongoing support against engine-related difficulties.
This approach not only responds to previous complaints and demands but also positions Stellantis as a leader in addressing the inherent problems of technological innovation in the automotive sector. Through these measures, the company reaffirms its commitment to sustainable progress and continuous improvement, aligning with global demands for sustainability and environmental responsibility, thereby strengthening its relationship with customers.
