Know the essential requirements to obtain compensation for defects in Citroën, DS, Opel, and Peugeot vehicles
Owners of vehicles Citroën, DS, Opel, and Peugeot from the Stellantis group can find peace of mind after the implementation of compensation policies for specific defects in their cars. From issues with AdBlue tanks to failures in PureTech engines, measures have been established to ensure that those affected receive the necessary support and reimbursement. With initiatives that guarantee coverage of parts and labor costs, it is vital to know the requirements and conditions to access these compensations, valid throughout the European Economic Area.
In recent years, some vehicles from the Citroën, DS, Opel, and Peugeot brands have shown significant defects,
primarily related to AdBlue systems and ‘PureTech’ engines. For the affected owners,
Stellantis has implemented compensation policies. Here we present the essential requirements
so you can benefit from these compensations.
Issues with AdBlue Tanks
Between January 2014 and August 2020, some Stellantis group vehicles experienced failures in the
AdBlue system, a fundamental technology for reducing nitrogen oxide emissions in diesel engines. Consumer organizations in
Spain and Italy alerted about these problems in December 2022. In response, Stellantis committed to
offering compensation to affected individuals until August 2028.
Compensations Offered
Coverage for problematic vehicles manufactured between 2014 and 2020 extends up to 210,000 kilometers. Stellantis will cover
the full cost of parts for vehicles under 5 years and 150,000 kilometers. For vehicles between 5 and 8
years, parts costs are partially covered, depending on mileage. Additionally, a labor cost of 30 euros per case is assumed.
How to Apply for Compensation
Owners who have carried out repairs at authorized dealers since 2021 can request an
additional compensation through an authorized platform. The website to apply for this compensation is
https://stellantis-support.com/v2/.
Issues with ‘PureTech’ Engines
‘PureTech’ engines, introduced in 2012, have experienced wear on the timing belt and
excessive oil consumption. Stellantis has extended its compensation policy to include previous
generations of ‘PureTech 1.0’ and 1.2 engines.
Applicable Claims
Owners who faced issues of oil consumption or premature wear of the timing belt between
January 2022 and March 2024 are eligible for compensations. Claims can be submitted through the
same online platform used for the failure in AdBlue tanks.
Warranty Conditions
The warranty covers 100% of costs for 10 years or 175,000 kilometers, but this depends on
specific conditions. Repairs and diagnostics must have been carried out at authorized workshops. Additionally, evidence
that the vehicle’s maintenance was performed according to the manufacturer’s guidelines is required.
General Requirements for Compensation
For all cases, the vehicle must be within the extended warranty period established by Stellantis. Moreover,
maintenance must have been performed as specified in the owner’s manual, and any repair
must have been carried out at an authorized service.
Read more about Stellantis’ responsibility for PureTech engine issues at
Automotores Revista.
Conclusion: Compensation for Defects in Citroën, DS, Opel, and Peugeot Vehicles
In the complex world of compensation for defects in vehicles from the brands Citroën, DS, Opel, and Peugeot, from the Stellantis group, understanding the essential requirements is crucial for affected owners. This knowledge not only allows them to claim adequate compensations but also ensures the true protection of their rights as consumers.
The main issues focus on two areas: the AdBlue tanks and PureTech engines. Failures in AdBlue tanks have affected vehicles manufactured between January 2014 and August 2020, compromising the reduction of nitrogen oxide emissions. On the other hand, PureTech engines face challenges related to the timing belt and excessive oil consumption, affecting various models since 2012. In both cases, Stellantis has taken measures to compensate owners, highlighting the automotive group’s commitment to customer satisfaction.
To access compensations, it is essential that owners of affected vehicles meet the proposed requirements. For instance, vehicles must be within a specific mileage, and in some cases, repairs must have been carried out at authorized workshops. Additionally, it is necessary that maintenance has been properly documented and that the consumer presents the corresponding invoices.
Stellantis’ initiatives, which include extending coverage for AdBlue tanks and PureTech engines through an online platform, reflect an intention to proactively address these challenges. The opportunity to obtain compensations is available until August 2028, providing owners with a considerable window to submit their claims.
In conclusion, the process of obtaining compensations for defects in Citroën, DS, Opel, and Peugeot vehicles may seem complicated, but with the right information and knowledge of deadlines and requirements, owners have the ability to navigate this process successfully. Proactivity and preparation are essential to ensure that justice is done regarding compensations.
