Compensations for the drivers of Citroën, Opel, and Peugeot will be expanded due to issues with the Pure engines.
The Stellantis group has decided to expand compensations for drivers of Citroën, Opel, and Peugeot following recurring issues with the PureTech 1.0 and 1.2-liter engines. These engines, designed to offer efficiency and a lower environmental impact, have shown significant failures that have resulted in excessive oil consumption and premature wear of the timing belt. This issue has motivated the implementation of a set of measures aimed at addressing the inconveniences experienced by thousands of users. This approach focuses on providing more extensive and accessible coverage for the affected vehicles, ensuring the peace of mind of drivers.
The Stellantis group has decided to expand compensations for the owners of Citroën, Opel, and Peugeot vehicles using PureTech 1.0 and 1.2 engines. This decision arises from technical failures detected in these engines, which include issues with the timing belt and excessive oil consumption. Additionally, an online platform has been established to facilitate the claims process for those affected.
Expansion of the Compensation Policy
The Stellantis group has decided to extend its compensation policy following the detection of critical problems in the PureTech 1.0 and 1.2 engines used in various models from the brands Citroën, Opel, and Peugeot. These engines, known for their low displacement and efficiency, have presented failures related to the timing belt and excessive oil consumption.
Problems in PureTech Engines
Technical Issues
Among the most significant problems is the premature wear of the timing belt, coupled with oil pressure errors that have resulted in inefficient engine performance. These issues have generated a high number of complaints from owners, as they directly affect the vehicle’s functionality.
Conditions of the Extended Warranty
To address these problems, Stellantis has extended the warranty of these engines, covering 100% of parts and labor costs for a maximum of 10 years or 175,000 kilometers, based on specific criteria. This extension applies to vehicles manufactured between 2012 and 2022 that meet certain requirements, such as adequate maintenance documented by the last three invoices.
Claims Platform
As part of the solution, an online platform has been launched, where those affected can present their cases and receive evaluation for potential compensations. This tool will begin with pre-selected customers and will be available to all interested parties starting at the end of February 2025. It can be accessed through the following link: https://stellantis-support.com/v2/.
Requirements to Claim Compensations
To qualify for compensations, the affected vehicles must meet several essential conditions. The diagnosis and repair must have been performed at an authorized establishment, and the vehicle must be within the extended warranty period.
Dates and Conditions
The claim must relate to incidents that occurred between January 1, 2022, and March 18, 2024, and the affected engines must be from generations prior to the EURO 6.2 regulation. It is worth noting that the vehicles must have followed the maintenance recommended by the manufacturer.
Impact on Affected Individuals and Support Measures
The impact of these failures has led to protests and meetings among affected owners, reflecting the discontent generated by these issues. Stellantis, in collaboration with government initiatives, seeks to reduce fuel expenditure and alleviate the inconveniences caused. For more details on these initiatives, visit here.
Protests and Manifestos
In response to the situation, protests have been organized in cities such as Madrid and Barcelona, where those affected have expressed their concern over defects in their vehicles. The Stellantis group continues to work on measures to ensure an effective and fair solution for all affected owners.
Expansion of Compensations for Drivers of Citroën, Opel, and Peugeot
The recent expansion of compensations for drivers of Citroën, Opel, and Peugeot is becoming a crucial measure to restore consumer confidence in the brands affected by ongoing problems with the PureTech engines. This movement underscores the importance of adequately addressing technical issues in the automotive industry, as mechanical errors can significantly affect the brands’ image and, consequently, their sales.
The Stellantis group, aware of the seriousness of the situation, has decided to extend its compensation policy to include a warranty of up to 10 years or 175,000 kilometers that fully covers the repair costs related to failures in the timing belt and excessive oil consumption. This action reflects a commitment to protect consumer rights and provide substantial solutions to the problems experienced.
Through the creation of an online platform, the brands facilitate the submission of claims, allowing those affected to document their cases efficiently. This initiative not only streamlines the compensation process but also demonstrates an adaptation to the digital demands of modern consumers, expecting greater accessibility and transparency in resolving their issues.
With these steps, the group seeks to reaffirm its position in the market, meeting quality and reliability expectations that are essential in today’s automotive industry. By mitigating the impact of these problems through adequate compensations, Stellantis is placing itself in a stronger position to regain customer loyalty and strengthen its global reputation. This focus on resolving technical issues represents an example of best practices in crisis management in the sector, highlighting the importance of proactivity and corporate responsibility in critical moments.
